How does a Row One Queue Work

As a ticket buyer, you may be seeing a virtual waiting room or queue on the Row One event you want to purchase ticket for. Here's a bit more information about why you're seeing it and what to expect throughout your ticket purchasing experience.

Websites use a virtual waiting room or queue when they expect or receive high levels of online traffic. Virtual queues help keep demand from overwhelming online services. They bring order to high demand onsale situations, to ensure everyone gets a fair shot at the tickets they want to purchase.

This is because the onsale to your event has not started. Once it starts, you'll be randomised along with others from the waiting room and let into the booking flow when it reaches your turn.

You are waiting because either the event you want to access is not yet open for ticket sales, or the event is receiving a large amount of fans at the same time trying to buy tickets and access is granted in a fair, first-come-first-served order.

No. You keep your place in the queue even if your phone goes on to standby unless you close the queue page. When you go back to the queue page, you will see your updated progress. Keep an eye on your queue progress because when it's your turn, you'll have a limited window of time to enter the event's checkout flow.

If you have the queue page open when it's your turn, you will automatically be redirected into the event's checkout flow, which you originally wanted to visit.

When a queue is paused, no one will be redirected into the event's checkout flow, so everyone will be kept in the queue until it is resumed. The queue can be paused for business or technical reasons. When the queue resumes, you will keep the same place in it.

No, the queue cannot be skipped.

Just like before, tickets are always based on availability, demand, and are not guaranteed.