The event organiser sets the refund policy. When you purchase a ticket, you have agreed to the event organiser purchase and refund policy.
If you would like to request a refund, first check the refund policy of the event your tickets are for. The refund policy will be noted on the event display page.
To proceed with a refund, directly contact the event organiser.
Note: If you choose to request a refund outside of the organiser's set refund policy, refunds are at the sole discretion of the organiser.